Returns & Replacement Policy

When Can You Request a Return or Replacement?

Depending on the product and applicable policy, you may contact us regarding a return or replacement in situations such as:

Product Condition for Returns

Where a return is approved, the product should generally be returned in an acceptable condition along with the applicable accessories and packaging.

• ✓ Product should be returned with available original packaging.
• ✓ Accessories, cables, manuals and other included items should be returned where applicable.
• ✓ Invoice or purchase information may be required.
• ✓ Product serial number may be checked where applicable.
• ✓ Products showing signs of misuse, unauthorized modification or physical damage caused after delivery may not qualify.

Products That May Not Be Eligible for Return

Some products may have special return conditions because of their nature, software licensing, consumable components, physical installation or manufacturer policy.

Warranty & Replacement

Many IT products come with manufacturer or seller warranty. Warranty terms, duration and service procedure can vary depending on the product and brand.

A product that develops a technical problem during its applicable warranty period may be eligible for warranty service, repair or replacement according to the relevant warranty terms.